Organizations with departments/business units that  receives substantial amounts of e-mails in the function-based mailboxes on a daily basis, will profit by the extra functionality that BUSINESSMAIL Advanced provides.

BUSINESSMAIL Advanced contains all the functionality from BUSINESSMAIL Basic.

Functionality in BUSINESSMAIL Advanced

• Automatic assignment of Keywords via rules for sender, subject text, and message text ensures that the employees do not have to review and distribute all incoming e-mails.
• Address conversion may be set up so that e-mails are not sent from an individual person, but e.g. from a business address.
• AutoAnswer option for a business unit ensures that a sender receives a reply with a pre-definable text.
• Option to use BRef numbers so that the user may see the connection between e-mails and flip through the history in all "related" e-mails.
• Integration with CRM systems (e.g. Microsoft CRM) for access to Contacts etc...
  (requires a separate BM module and adjustments).

    Functionality from BUSINESSMAIL Basic

• All incoming and outgoing e-mails are received and sent from the individual business unit/department.
• Rights are assigned to define which users may view e-mails for the individual business units.
• The user may define his/her own views for the e-mails to be displayed: incoming e-mails, unprocessed e-mails, e-mails within the past 7 days, etc.
• Keywords are used to state the purpose of the e-mail and, contrary to categories in the standard version of Outlook, keywords are fixed and not personal. Keywords are managed centrally.
• Keywords may be assigned manually via a key combination by the users who have rights to do so.
• Notes may be attached to all e-mails with automatic setting of user, date and time.
• Custom search option of e-mails, including free-text search, are available based on: Keywords, Sent to, Sent from, Ref. no., or Date.
• Searches may be saved per user and thus reapplied.
• If the user wishes to leave his/her e-mails, the bookmarks make it easy to return to where he/she was.
• The system may be controlled via the keyboard without using the mouse.