Before using BUSINESSMAIL, the employees at DS Norden spent more than 4 hours daily reading emails. The employees had problems with sharing knowledge and found it difficult to follow email communication and case progress.

DS NORDEN started to search for other systems and got in contact with the A.P. Moller - Maersk Group that were using the initial version of BUSINESSMAIL. DS NORDEN liked the basic ideas of the system, and especially the integration with Microsoft Outlook, but there were issues that needed to be resolved.

When DS Norden started using BUSINESSMAIL a lot of visible improvements has occurred, and as Senior Training Manager, Michael Steenfeldt from DS NORDEN says: "BUSINESSMAIL ensures that all critical information is available for all employees at the same time regardless of where in the world they are located. This makes them able to react on new information, quickly search for relevant cases, and follow up on the progress of these cases, which all together makes us less dependent on individuals."

At DS NORDEN, BUSINESSMAIL have meant that each employee has cut an hour and a half of reading e-mails daily! This corresponds to a daily saving of 225 work hours daily. Read customer testimonial