FREQUENTLY ASKED QUESTIONS

Fischer & Kerrn A/S is a ISV partner for Microsoft and has access to new versions of Microsoft Office / Microsoft Exchange. This means, that Fischer & Kerrn A/S is among the first outside Microsoft who receive new versions, often about 12 months before they are released.

With a service agreement on ACTIVESIGNATURE you are sure, that your ACTIVESIGNATURE installation supports future versions of Microsoft Exchange and Microsoft Outlook.

In the registration database the following key can be found:

               HKEY_CURRENT_USER\Software\Fischer & Kerrn\Outlook ActiveSignature

In which the following keys are used for control of logging:

   Log File
   LogFile - String Value - The file the log is written for.
   Logging - String Value - Determines if there should be logged or not. 0 = No logging 1 = Logging
   LogLevel - String Value - 0 = Low, 1 = Medium, 2 = High (Debugging)
   LogPurgeOnStart  - String Value - Determines if the log file should be emptied when starting Outlook. 
   0 = Continue the file 1 = Empty the file

For help with debugging or adjustment of ACTIVESIGNATURE is may sometimes be necessary to locate the log. The log is a text document that contains information on each individual installation.

In Outlook, in the menu Functions > ActiveSignature > Options, there is a point called ‘Enable Logging'. As a starting point, the details of the log is set for medium, but can here be changed between Low, Medium, and High. At the same time, it is possible to see where the log file is saved or select a new placement.

The log level can also be controlled through a key in the registration database. The value LogLevel, which is interesting if you want to switch on detailed logging, can be found at

HKEY_CURRENT_USER\Software\Fischer & Kerrn\Outlook ACTIVESIGNATURE

In Outlook 2003:
The Outlook menu Tools> Options> Mail Format> Internet Format. 
Mark "When a HTML message contains pictures ..."

In Outlook 2007:
This option does not exist in Outlook 2007.  Here it has been changed to a key in the registration database:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail

There should be a DWORD key here: Send Pictures With Document (note the spaces).
The value 1 means that pictures will be included in messages instead of a link. If the value is set to 0 or if the key is missing, a link is sent.

It is most likely because Exchange has not updated the global address index, as ACTIVESIGNATURE use this as well.

It is possible to check that information has gone through via the online OWA address book or by finding a machine that is not unrolled in cached mode and look in the address book. Alternatively, the following can be carried out to ensure an updated offline address index:

1. Select Tools > Send/Receive > Download Address Book...
2. Remove the cross from: "Download changes since last Send/Recieve"
3. Select "Full Details".

This can be because the generated signatures are saved in the wrong place. ACTIVESIGNATURE places the signatures in the folder: <Application data>\Microsoft\<signaturesfolder>
<Application data> corresponding to a path similar to
"C:\Documents and Settings\<user>\Application Data".
<signaturesfolder> is the value stated in the registration key

HKEY_CURRENT_USER\Software\Microsoft\Office\<Officeversion>\Common\General\Signatures

If this key does not exist it has to be set up. It is point somewhere else than Signatures this must be corrected.

In order to produce a space in the signature, the following code is utilized:

&#160;

In order to display email as a clickable link in the signature, the following code can be used:


         <xsl:variable name="mail" select="Email"/>
         <a href="mailto:{$mail}"><xsl:value-of select="$mail"/></a>

The following code example examines which Office the users belong to and then generate the attached signature.
By replacing Office = '' it is possible to create the same type of differentiation on e.g. department. 

         <xsl:choose>
            <xsl:when test="Office = 'OfficeName'">
                  ...Signature code...
            </xsl:when>
            <xsl:otherwise>
                  ... Default signature if no matching Office is found
            </xsl:otherwise>
            </xsl:choose>

It is possible to add as many xsl:when-blokke as there is a need for.

In the ACTIVESIGNATURE installation package is a manual that guides you through the installation.

In the installations package is a MSI-package, which can be used to deploy ACTIVESIGNATURE. Other deployment tools such as Group Policy and SMS can also be used.

The following code example investigates which Office the user belongs to and then generates the matching signature.

By replacing Office = " you can make the same type of differentiation on Department for instance.

         <xsl:choose>
            <xsl:when test="Office = 'OfficeName'">
                     ... Code for the signature ...
            </xsl:when>
            <xsl:otherwise>
                     ... Default signature if there is no maching Office ...
            </xsl:otherwise>
         </xsl:choose>

There can be added as many xsl:when-blocks as there is needed. 

Yes, ACTIVESIGNATURE works with both Microsoft Exchange 2007 and Microsoft Outlook 2007.

ACTIVESIGNATURE supports following Microsoft Exchange platforms:

• Microsoft Exchange 5.5
• Microsoft Exchange 2003
• Microsoft Exchange 2007

• Microsoft Outlook 2000
• Microsoft OutlookXP
• Microsoft Outlook 2003
• Microsoft Outlook 2007

Yes, ACTIVESIGNATURE work on both Terminal Servers and Citrix Servers.

A key is created during the installation under HKEY_LOCAL_MACHINE which means that the add-in is loaded for all the users on the machine. This key then has to be removed and instead be created under HKEY_CURRENT_USER for those users you would like to have the program running.

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OutlookActiveSignature.AddIn]

"LoadBehavior"=dword:00000003

• 2 = Addin is not loaded
• 3 = Addin loading

In order to show an e-mail address as a link in the signature the following code can be used:

 <xsl:variable name="mail" select="Email"/>
 <a href="mailto:{$mail}"><xsl:value-of select="$mail"/></a>  
 
        

A space between two fields is made by writing the tag.

The ACTIVESIGNATURE log is used to help the trouble shooting or correction of ACTIVESIGNATURE. The log is a text document that contains information about the current installation.

In the Microsoft Outlook menu Tools > ActiveSignature > Options there is a menu item called "Enable Logging". To begin with is the detail level of the log sat as medium, but it can be changed to Low, Medium or High. Here you can also see where the log file is being saved, or choose a new placement.

The "Continue evaluation" prompt is shown either because the maximum number of registered users for ACTIVESIGNATURE is reached or because the test license key is expired.

The display of the administration module in ACTIVESIGNATURE is managed by a key in the registration database.

HKEY_CURRENT_USER\Software\Fischer & Kerrn\Outlook ActiveSignature]

"EnableAdministration"="1"

If a user is to have access to the administration or if a user by a mistake has gained access, you have to alter in this key in order to enable or disable the display.

• 1 = Administration is shown
• 0 = Administration is hidden